4.1.1 Taking great care of all of Council's Assets
Consistently75% or higher rating in Resident Satisfaction Survey.
Asset sustainability ratio to align with Audit committee targets.
Infrastructure & Assets Management Plan comprehensively reviewed annually.
4.2.1 Sourcing funding partners and pursuing new revenue streams
An annual increase in funding partners and new revenue streams achieved.
4.2.2 Council continues to increase its corridor development and its commercial and retail sector rate income
1% shift to these sectors each year off a 2015/16 base of 17%.
4.3.1 Waste collection and recycling services meeting community need and enhancing the amenity of the City
Year on year increase in customer satisfaction of waste collection and recycling services as measured through the Resident Satisfaction Survey.
4.3.2 Innovation in waste management to align with environmental goals
Waste collection data collected by 2020 and shared as appropriate.
A framework is developed that delivers at least one innovative waste management practice each year.
4.4.1 Open and accountable practices and decision making processes throughout Council’s operations
Year on year increase in support of Council’s decision making processes from Resident Satisfaction Survey.
4.4.2 Service delivery is visible to and appreciated by the community
Ten (10) services reviewed annually with a view to improve the customer experience.
Community to be informed of what we are going to do, when and why.
4.4.3 Known for “making our customers’ day”
Spontaneous and unsolicited positive customer feedback is recorded and celebrated.
4.4.4 Improved systems and on-line services meet the needs of the community
Year on year increase in the number of services able to be transacted end to end online.
All complaints to lead to system improvements.