Consistently75% or higher rating in Resident Satisfaction Survey.

Asset sustainability ratio to align with Audit committee targets.

Infrastructure & Assets Management Plan comprehensively reviewed annually.

An annual increase in funding partners and new revenue streams achieved.

1% shift to these sectors each year off a 2015/16 base of 17%.

Year on year increase in customer satisfaction of waste collection and recycling services as measured through the Resident Satisfaction Survey.

Waste collection data collected by 2020 and shared as appropriate.

A framework is developed that delivers at least one innovative waste management practice each year.

Year on year increase in support of Council’s decision making processes from Resident Satisfaction Survey.

Ten (10) services reviewed annually with a view to improve the customer experience.

Community to be informed of what we are going to do, when and why.

Spontaneous and unsolicited positive customer feedback is recorded and celebrated.

Year on year increase in the number of services able to be transacted end to end online.

All complaints to lead to system improvements.